Legal
Refund & Returns Policy
Last updated: June 12, 2026
Your satisfaction matters to us. Because we sell fresh, perishable seafood, our returns policy works a little differently from a typical store.
Perishable goods
For food safety reasons, we generally cannot accept returns of perishable seafood once it has been delivered. Instead, we focus on making things right if something is wrong with your order.
Problems with your order
If your order arrives damaged, is incorrect, or doesn't meet our quality standards, contact us within 24 hours of delivery with your order number and a photo if possible. We'll arrange a replacement or refund.
Cancellations
You can cancel an order for a full refund before it has been prepared or dispatched. Once an order is in preparation, we may not be able to cancel it.
Refunds
Approved refunds are issued to your original payment method. It may take a few business days for the refund to appear, depending on your bank or card provider.
Contact
To report an issue or request a refund, email hello@newfoundlandfishcompany.com.